Injuries come first
The first question is whether anyone is injured. If so, the service shows a button to call 112 before anything else.
The agreed accident statement, moved from paper to WhatsApp.
We built a WhatsApp service and a small web client that let two drivers report a minor collision together, sign it with Smart-ID or eParaksts and register it with LTAB from the roadside.
- start
- 👋 Hello! You've started the accident report process.
- 🚗 Will you start the accident report, or will you join someone else?
- Start report
- To continue, please authenticate.
- 🖊️ Signing Please choose how you would like to sign the document.
- 📄 The signed document is ready for preview.
Key gains
- No app to installDrivers start in WhatsApp, which they already use. Nobody has to find, install or update an app at the roadside.
- Legally valid without paperBoth drivers sign one statement with a qualified e-signature, which has the same legal effect as a handwritten one under EU rules.
- Ready for LTAB, no rekeyingVehicles come from the LTAB register. The signed statement and photos are registered automatically and an accident number is issued.
The problem
A carbon-copy form, filled in on a car bonnet.
After a minor collision in Latvia, drivers can settle it without the police by filling in an agreed accident statement. Traditionally that meant a carbon-copy paper form, handwriting on the car bonnet and a trip to deliver it.
LTAB wanted a digital version that anyone could use at the roadside. A dedicated app was the obvious idea, but it adds a hurdle at the worst moment: a driver standing next to a dented car is not going to search an app store, install something and create an account.
What we built
Starts in WhatsApp, signed with Smart-ID or eParaksts.
The driver sends one message to LTAB's WhatsApp number. The service checks for injuries first and offers a button to call 112. Then each driver chooses whether to start a report or join one, and confirms their identity with Smart-ID or eParaksts.
WhatsApp handles the conversation with buttons and lists. Anything that needs a bigger screen, like photos, vehicle details or the review, opens as a light web page from the chat. When both drivers have signed, the statement is registered with LTAB and each driver gets a link to the signed document in the same chat.
- Identity and qualified e-signatures with Smart-ID and eParaksts Mobile
- The second driver joins with a QR code or a short PIN
- Vehicle and insurer data checked against the LTAB register
- Photos, video and a voice description that is transcribed into the document
What we built
Details that matter on a roadside
No new passwords
Drivers confirm their identity with Smart-ID or eParaksts, tools many people in Latvia already use.
Legal effect
Both drivers sign one PDF with a qualified e-signature, which has the same legal effect as a handwritten one under EU eIDAS rules.
Checked data
Plates, insurers and drivers are looked up in the LTAB register, so typos are caught on the spot rather than weeks later.
Evidence attached
Up to four photos and a video are attached to the case. A voice note can replace typing and is transcribed into the statement.
Built-in admin panel
LTAB staff can follow statements, search chat history and edit every bot message in Latvian and English without a developer.
Screens
From first message to signed statement
Scroll for more screens
The result
From a paper form and a trip to the insurer to one chat.
The service runs around the clock. Drivers use WhatsApp and their existing eID, and the statement reaches LTAB's system with the photos attached.
LTAB staff edit every bot message in Latvian and English themselves. Because drivers use a web page, not an installed app, changes reach everyone at once, with no app store review.
- No paper forms and no app installation
- Statement, photos and video registered with LTAB automatically
- The signed document stays one tap away in the WhatsApp chat
- Bot texts edited by LTAB staff, no developer needed
Next step
Have an idea? Let's discuss it.
Send a few lines about what you want to build and by when. We reply with questions, a delivery plan and an estimate.